This privacy notice tells you what to expect Neil Parker Artist ("we", "us", or "our") to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

Contact details

Email: neil@boatcove.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Website user information (including user journeys and cookie tracking)

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Purchase or viewing history

• Website and app user journey information

• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

How long we keep information

We keep personal information collected during customer transactions for only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations.

• Order & Transaction Records: Information relating to completed purchases (including your name, billing/shipping address, contact details, and transaction history) is retained for 6 years following the end of the relevant UK financial tax year. This retention period is necessary to comply with HM Revenue & Customs (HMRC) legal obligations and to defend potential legal claims under the UK Limitation Act 1980.

• Customer Accounts: If you create an account on our website, we retain your account details for as long as your account remains active or until you request its deletion.

• Marketing Communications: If you opt-in to receive marketing emails during checkout, we will retain your contact details until you unsubscribe or withdraw your consent. You can unsubscribe at any time using the link at the bottom of any marketing email.

Who we share information with

Our Service Providers (Data Processors)

1. Data Controller Identification

Neil Parker Artist ("we", "us", or "our") is the Data Controller responsible for your personal data.

If you have any questions regarding how your data is handled or wish to exercise your legal rights under UK GDPR, please contact:

• Business Name: Neil Parker Artist

• Address: 25 Lea Mount Close, Dawlish, Devon EX7 9EP

• Email: neil@boatcove.co.uk

2. How We Use Data Processors

To provide our website services and process customer inquiries/transactions, we engage third-party service providers who act as Data Processors. These processors only handle your personal data on our explicit instructions and under strict contractual obligations to keep your data secure.

A. Website Hosting, Infrastructure, and E-Commerce Services

• Service Provider: Squarespace Ireland Limited / Squarespace, Inc. ("Squarespace")

• Purpose & Scope: Squarespace provides the core website hosting, content management system (CMS), contact forms, and e-commerce infrastructure for our website.

• Data Processed: When you visit our site, submit a contact form, or make a purchase, Squarespace processes data such as your IP address, browser/device information, order details, billing/shipping address, and form submissions.

• Data Safeguards: Squarespace processes data in accordance with our Data Processing Agreement (DPA) and utilises standard contractual clauses (SCCs) and robust encryption measures for international data transfers.

B. Business Email & Communication Services

• Service Provider: Google Ireland Limited / Google LLC ("Google Workspace")

• Purpose & Scope: Google provides our business email hosting (Gmail for Business) and cloud communication infrastructure.

• Data Processed: When you email us directly or submit a contact form that forwards to our inbox, your email address, name, message contents, and metadata are processed through Google’s cloud servers.

• Data Safeguards: Google processes business email data under the Google Workspace Data Processing Amendment. Data is encrypted in transit and at rest using industry-standard security protocols.

3. International Data Transfers

Both Squarespace and Google may transfer or store personal data outside the UK (including in the United States). Where data transfers occur outside the UK/EEA, appropriate safeguards are in place—including the UK International Data Transfer Agreement (IDTA) or the UK Extension to the EU-US Data Privacy Framework—to ensure your personal data receives equivalent protection under UK law.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: neil@boatcove.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint